Posts Tagged ‘Social Media

01
May
13

HootSuite: SEO Killer or a Hotel for Owls?

HootSuiteWe are fans of HootSuite, the convenient, social media aggregation tool. We use HootSuite to scheduled posts in advance for the agency and for clients. HootSuite saves time publishing content to Twitter and Facebook. It keeps all social media streams in one location. HootSuite enables us to map out a tweet schedule, collaborate and edit future tweets.

However, we have been asked a very interesting question: Does using a third party social media pre-scheduling tool negatively affect our SEO ranking?

For this to be true search engines would not only be scanning and evaluating content, but focus on the posting methodology. We cannot find evidence that search engines are penalizing third party application programming interfaces (API). It is important to note that HootSuite makes is easy to post redundant content and commit other SEO errors.

However, we have found a HootSuite opponent – Facebook. According to a HubSpot study, content shared by third party API services received fewer likes on Facebook and fewer clicks. Facebook sees tools like HootSuite as possible vehicles for spam, and punishes Facebook pages that rely on these tools for the majority of their postings.

Our recommendation for marketers:

1. Use HootSuite to schedule non-time sensitive social media.

2. Do not use HootSuite as the exclusive method to post content.

Social Media is about engagement and if all the content provided is automated, is there much engagement? Also, it is critical to be timely and relevant. If there is a new story that has captured the collective attention of the country and you are posting a video that shows a behind the scenes look at an event, nobody is going to pay attention. Worse yet, you look like you are out of touch.

Tell us if you have used HootSuite successfully and if you agree that third party API doesn’t affect your SEO.  Share your stories with us on Facebook at Weise Communications and follow @Weise_Ideas on Twitter.

28
Mar
13

Public Relations Working Well: Evolving The Press Release Into The Information Release

canstockphoto9493898Discussions continue regarding validity of traditional press releases. Press releases were the traditional go-to channel used by public relations practitioners to share information with the media. Some consider press releases irrelevant in today’s society, where social media citizen journalists are breaking news first. This begs the question, with the evolution of the Internet and social media platforms, are press releases being phased out? Spoiler alert: No.

The popularity and use of social media sites has forced PR professionals to change how we communicate. Emails, cold calls and tweets have become more of the norm when sharing information with the press versus a conventional format-specific press release. Because social media has changed the way we do public relations, it’s becoming more common for journalists to overlook press releases, as they often search for news stories directly avoiding any possible bias.

Yet at the same time, good practitioners know how to tie effective public relations with good SEO. Using the distributed press release to increased links and keyword searches back to the corporate site increases organic search ratings. Additionally, press releases are used as a great form of “back-up” information when the original pitch piques a reporter’s interest.

While the terms are often interchanged, I consider a “news release” to include critical information of wide ranging impacts. When the release represents an official statement from an organization, speaks on behalf of a company when critical announcements need to be made, specific issues need to be addressed or stock prices may be impacted, “news releases” are still important.

Maybe the traditional press release isn’t really an alert to media outlets anymore. Maybe it’s better if we consider it an “information release”. We don’t use them much in pitching, but there is still a role for press releases in the practice of public relations.

Another morphing of the role of press releases is from a recent study stating that 66 percent of public relations consultants say the press release plays a very vital role in branding efforts on behalf of a company. In your opinion, will the typical press release continue to be effective or how much longer until its usefulness is eliminated in our social media-driven society? Share your thoughts with us!

14
Mar
13

Vine’s six-second video new to social, provides marketing opportunity

GAP Vine TwitterTwitter, which currently claims around 500 million total users, recently launched the new video platform called Vine.  This platform allows users to share videos. In social media terms, think of Vine as a combination of Instagram and YouTube.

Vine allows users to create looping videos for friends and family, but the recording time must be six seconds in duration.

According to cognitive research, as humans we can comfortably process 2-3 words and one image per second. A Vine video of 18 words and five images should be your maximum. A six-second video is comparable to Twitter’s required 140 characters or less for a tweet.  Currently, Vine is free, but only available for the iPhone. However, it is making a large splash with fans. In just one weekend, more than 100,000 videos were uploaded to Twitter via Vine.

Many businesses are jumping on this six-second-video-clip bandwagon and are utilizing the tool for marketing purposes. Companies, such as GAP, Topshop and Threadless are using Vine as a platform to shoot short video clips of behind-the-scenes action. We expect to see teasers of larger marketing and promotional campaigns on Vine.

Vine also helps companies to drive traffic to other social media channels by including an essential call-to-action at the end of the video, such as “follow me to Twitter” or “like our Facebook page”. If done well, these clips should emotionally connect to the story, which is a vital component of marketing. Another brilliant marketing aspect of Vine videos is the endless looping, and repetition is key in increasing awareness of a brand or product.

For marketing endeavors, Vine can be a great tool to drive traffic, promote a product, etc., so long as the video includes a call-to-action in the end of the six- second clip.

Will your company be joining Vine to leverage marketing efforts? Do you think Vine will be better over time like fine wine or simply another in a line of social media apps that decline?

A huge thank you to Sarah Shepard for her research and contribution to this blog.

Share your thoughts about Vine with us on Facebook at Weise Communications and follow @Weise_Ideas on Twitter.

04
Mar
13

Top 10 Things We Learned at the IFA Conference (Part 2)

In Part 1 of our Top 10 list, we shared franchise industry insights Tracy and I learned at the International Franchise Association (IFA) 2013 conference in Las Vegas. Today, we are rounding out our list with the marketing takeaways.

Kate Upton says that Carl's Jr. sandwich is spicyOne of the strategic marketing concepts that we thought was astute came from Andrew Pudzer, CEO of CKE Restaurants, describing the Carl’s Jr and Hardee’s ‘Young Hungry Guys’ target market. Andrew discussed at great length the Aspirational target market vs. Direct target market. This has manifested itself into a regular SuperBowl ad with some of the ‘it’ girls of the day. Last year’s ad was one of the most talked about after the big game and featured Sports Illustrated swimsuit issue cover girl Kate Upton. You might think we mentioned this to give us a reason to feature Kate Upton in our blog, you might be right.

Here are the five marketing takeaways from IFA 2013:

1. 25 – 29% of ALL Internet traffic comes from a mobile device. The percentage is continually increasing. Businesses that choose to ignore creating a mobile optimized site or developing a mobile app are going to be in trouble. Consider this: if you gave a bad experience to 1 out of 4 prospects, would you fix the problem?

2.  SEO Killer: less than 1% of franchise business listings are accurate in the top three search engines (Google, Bing and Yahoo). It may be as simple as inconsistencies across business locations. I searched “UPS Store” and found these four results on the first page:

        • theupsstore.com                       –>  Thornton, CO
        • theupsstorelocal.com/2579      –>   Denver, CO (7th & Broadway)
        • shipgeorgetown.com                –>  Georgetown, TX
        • fsups.net                                  –>  Tallahassee, FL

3.  The overwhelming majority of franchisors we’ve met do not have the patience for social media. They keep talking about wanting some old school reactions instead of engagement, sharing or interactions. This attitude must change or Millennials will focus on brands that understand.A lack of consistency with the URLs means a more generic search like “package shipping” won’t include UPS Store locations. In fact, the search returned a US Post Office, 2 FedEX office locations and 1 DHL location.

Equally important point, do not hire interns or entry level newbies to “do” your social media. Being a digital native does not make someone a social media expert or marketer.

4. Google is working with the IFA to make Google more franchise-friendly. This is a important development for concepts that are not brick and mortar.

5. We’ve heard of success across different franchise systems using a retargeting program. Retargeting keeps track of people who visit your site and displays your retargeting ads to them as they visit other sites online. Every time your prospect sees your ad as it follow them, your brand gains traction and more recognition. This Kate Upton Carl's Jr.has resulted in higher click-through rates and increased conversions.

All interesting stuff you say, but we know you want more Kate Upton. OK, we get it.

Let us know if you think we missed something. Share your thoughts about IFA with us on Facebook at Weise Communications and follow @Weise_Ideas on Twitter.

12
Feb
13

More than Social Media: Marketing to Millennials

Millennials: They are mobileWhile attending an emergency preparedness workshop last week, there was a robust discussion regarding the role of social media in an emergency. There were two groups of people that discounted social media.

  • First, there were those people that reside in rural areas. They argued that cellular coverage was spotty, 3G and 4G networks virtually non-existent. They needed a more reliable communication method in an emergency.
  • Second, was a distinct generational gap – the Baby Boomers in the room (born before 1964) were unanimous in denouncing the importance of social media.

Interestingly, there was a group of Millennials (born after 1984) in the workshop who were unanimous in stating the power of social media. Full disclosure: I am in Generation X (1965-1984), and in this workshop the Gen Xers were divided about the importance of social media.

The generational gap became an interesting discussion among the small group of marketing professionals. The following are the differences I see in marketing to Boomers v. Millennials.

Category

Baby Boomers

Millennials

Advertising Method Unwelcomed Interruption Engagement
Advertising Content Features and Benefits Sincere Authenticity
Desired Response Reaction Share/Interaction
Desired Result Repeat Users Engaged Participants
Expectations Big Promises Personal Gestures
Marketing Success Consumer Co-creator
Never Return Broken Promise Corporate Shill


Marketers have figured out how to position their products and services to the Baby Boomers. However, for many, it is a new frontier in marketing to Millennials. Here are a few tips:

  • Tablets are currency to the MillennialsCompanies must develop a participation strategy in order to engage Millennials. This is not a quick fix; patience, consistency and long-term commitment are key factors to success.
  • Companies must provide a way to make Millennials look good to their peers. All you need to do is look at the way Apple markets products. The white earbuds of an iPod became an iconic symbol. If you had the earbuds, you were identified as part of the inner circle.
  • Millennials strongly desire to be part of the solution supporting a greater cause. They favor employers who actively support charitable organizations and they purchase products and services from companies that are active with altruistic endeavors.
  • Mobile presence is no longer negotiable if you are targeting Millennials. It is not just access by smartphone; they are also using tablets and gaining knowledge about your company through mobile apps.

All in all, if you want success in marketing to Millennials, you should seriously consider utilizing these four tips. Even better, when combining these tips with a reward program that provides genuine value as compensation for loyalty, you have a winning formula. Because what Millennial doesn’t like ‘free’ compensation.

Let us know your thoughts on marketing to Millennials. Share your thoughts with us on Facebook at Weise Communications and follow @Weise_Ideas on Twitter.

25
Sep
12

Top Ten Things We Learned at SHSMD 2012

Attendees of SHSMD2012 are back at their home locations plotting a return to Chicago in 2013, attempting to sync their Poken and wondering if they missed anything from Saturday morning’s keynote, Thomas Goetz (he only spoke to about 20% of the audience Ari Fleisher had on Thursday). While everyone will have their personal take-aways, Tracy Weise, Jay Weise and I developed a top ten list of things we learned in Philadelphia.

1. Hospitals and all medical facilities are overturning every rock for ideas, actionable plans to reduce readmission rates. The most effective tactic so far is educating the family of a patient and allowing the pressure of a loved one to encourage post-hospital stay behavior.

2. Awesome description of the difference between the nuance of healthcare system and service line marketing: The healthcare system branding creates a promise, the service line marketing delivers on the promise created.

3. The overwhelming majority of attendees were unconcerned about outcome of Presidential election as it relates to healthcare reform. Some things are in place and will stay in place; other things will change regardless of who wins.

4. Acceptance of the “must do” strategies in the American Hospital Association report:

    • Increase Hospital-Physician alignment
    • Improve the quality of patient safety
    • Make advancements in hospital efficiency
    • Develop an integrated information system

5. In a session that included an interactive questionnaire, Lack of strategy, lack of time and lack of staff were the biggest reasons offered for not implementing a robust social media plan. However, an argument can be made that there is still a lack of knowledge about social media in the healthcare marketing community.

    • Only 1.1% of the 1,300 SHSMD2012 attendees checked into the SHSMD 2012 Conference using the location based social media platform foursquare
    • Only 6.2% of the attendees tweeted using the hashtag ‘#SHSMD12

This begs the question, why are healthcare marketing experts reluctant to embrace an important ‘patient experience’ tool?

6. Web 2.0 and social media are working for patient acquisition: There were two case studies, Mayo Clinic and Cincinnati Children’s Hospital with tangible results and the programs were replicable.

7. It is massively important to incorporate a disciplined planning approach to service lines prior to budget season, otherwise you’ll budget before you plan and back into the programs you can afford. At the same time you must engage physicians in the planning process and they must see action otherwise you’ll never get buy-in in future years.

8. Nobody really knows what the ACO landscape will look like, if any so called expert tells you otherwise, they don’t know what they are talking about. They may fool you, but don’t let them make a fool out of you.

9. The quantitative data to effectively manage your medical facility is available, be sure to incorporate qualitative data from physicians to complete the story.  Be sure to deep dive into data analysis if the results are contrary to the generally held opinions of hospital leadership, otherwise you have an uphill battle trying to change minds.

10. Best Quotes from SHSMD2012 – if you said any of these, you know who you are:

    • Overheard at the end of concurrent sessions on day 1: “I am ready to nap dangerously.”
    • In a session when the presenter was making a transition from social media to anal reconstruction surgery, “Before we dive into bowel movements…”
    • In a session responding to a question about strategies, objectives and tactics: “People have a harder time with strategies because they are squishy.”
    • In the exhibit hall, “Hospitals are concerned about patient tracking after they leave the hospital, but why has the term out migration been replaced with leakage.”

Want to find out more about what we learned at SHSMD 2012? Give us a call. Want to add to this list, share your thoughts here or on Facebook at Weise Communications and follow us on Twitter at @Weise_Ideas.

30
Aug
12

Google and Improved SEO: Possible Projects Post Panda and Penguin

As the world’s leading search engine, Google wields a lot of power. One of the things we like best about Google’s mission is they want to provide the best search experience possible, they want users to get the information they are looking to receive.

As the search engine optimization (SEO) world continues to learn about Google’s ever-changing algorithms, there are do’s and don’ts of SEO that Google rewards and penalizes. Ultimately, you should align with Google’s goal of providing the best experience for your customers and clients. The combination of fresh, relevant content, high quality links and trusted authority are still your best SEO options.

The most recent Google product updates had significant impact on SEO. Panda focused on high quality content. Sites leveraging content produced by “content farms” like about.com had their organic search rankings negatively impacted. Sites that produced relevant, high quality content were rewarded.  Penguin focused on off-site SEO, most notably links. Sites that were link spammers (the most common tactic is to reply to blogs with links in the reply) or sites that purchased links in hopes of higher rankings were negatively impacted.

We thought it would be interesting to predict some other possible projects for Google. Here is our list (with the pre-requisite animal starting with the letter P):

Puppy – As social media becomes more important in search results, preference will be given to other Google products like Google+ and YouTube. Some of the wisdom behind the importance of social media in SEO relates to my friends recommendations. If they like it, I’ll like it. If they read it, I’ll read it. These recommendations are coming from a source I trust.

Pit Bull – This project should come on the heels of Puppy. An individual’s social media reputation will play a large role in the credibility of what they share and how much they share. One of the reasons we like reading unbiased journalist reports is the credibility behind the words. How much credibility can you attach to the recommendations of FireBreath919?

Piranha – The combination of Social, Local and Mobile (SoLoMo) will be a major driver to SEO. This will incorporate a swarm of social media and location based services like: Google Places, Yelp, Groupon, Living Social and Foursquare to offer a very tailored search for mobile devices.

Porcupine – As Google Analytics keeps delivering “not provided” as a term used to search a site under the cloak of protecting privacy, this will become a revenue opportunity for Google. Are you willing to pay a monthly fee to see what people are searching to find your site? If you pay that fee, will your SEO improve because you’re providing better content or because you are simply paying that fee? This prickly project might be a longer-term, but clearly on the radar.

Let us know if you see other projects on Google’s horizon. Want to add to this list, share your thoughts here or on Facebook at Weise Communications and follow us on Twitter at @Weise_Ideas.

13
Jul
12

You ‘Like’ Us! But does that mean you’ll be a customer

Three tips to turn a Facebook like into a real paying customer

According to the Adobe Global digital advertising Q1 2012 update, there was a 176 percent increase year over year in brand engagement on Facebook. The increased engagement can be traced back to the release of Facebook Timeline for Fan Pages.

More than 600 million users regularly interact with Facebook. As more brands convert their fan page to the Timeline format, engagement should continue to grow. But that raises a big question, how does a marketer turn someone who clicked a Like button into someone that will pay for products and services? Here are three easy to implement tips to convert likes:

1. Contests

Facebook is a place where people commonly go to play games: Farmville, Words With Friends, etc. Leverage the gamification aspect of Facebook with your own game. Recently, PostNet held an ‘I Love My PostNet” contest, where customers were encouraged to post videos to Facebook explaining how much they love PostNet. The winner of a trip to San Francisco was announced on the Facebook and people were driven to the PostNet website to see the winning video.

2. Drive opt-in emails

Less than 10 percent of companies are leveraging Facebook to increase subscribers to email. But, the new Facebook Timeline provides the perfect opportunity to turn fans into customers. Use the Tab feature (pictured inside the red circle) in Facebook Timeline to create an opt-in form where someone can sign up to receive emails without leaving Facebook.  Call the tab ‘Special Offers’ and describe your email program. It’s special because, as a Facebook fan, they will receive email notification of events, sales, coupons, etc. before the general public.

3. Share News

It is really important to avoid being too product focused on your Facebook wall, but according to the CMO Council, 55 percent of consumers connect through social media channels for new product information, Facebook is a viable news sharing platform. The tip here is to offer Facebook fans a behind the scenes look, or a preview at what’s new. Something they can’t get elsewhere and host drive traffic to the website for that Facebook special sneak peek.  Make it easy to share and watch the loyalty build.

Have you seen any other great tips to turning a Facebook fan into a paying customer? Share your thoughts here or on Facebook at Weise Communications.

25
Apr
12

Back Tweet Driver: Eight Twitter Habits to Avoid

As much as we love the unprecedented access to newsmakers and the powerful search engine of Twitter, there is a dark side to the micro blogging service. In some cases, spammers and twitter bots pollute your feed and your @tweets. Sometimes your timeline is overrun with the solo opera (Me, Me, Me, ME), self-promo artists and links that go nowhere. Since we know these are a few of the things we can’t stand about how some people use Twitter, it is important for anyone wanting to use Twitter for its intended purpose to know what types of behavior you need to avoid.

Here is the list of dubious Twitter behaviors:

1. The Snob – When you follow back fewer than 10% of the people that follow you. If you do not choose to follow people back, you are not engaging with your audience. The winning formula is being open, transparent and freely sharing with information.

Interestingly, breaking this rule is the norm for celebrities, but we know there are different social media rules for celebrities. For example, if your name is Lady Gaga with more than 23 million followers, we’ll cut you slack for following back fewer than 2.3 million.

2. Blah, Blah, Blah – You average more than 24 tweets per day (excluding @reply.) These people are pumping out information and not engaging. This tweet volume is the fast track to being ignored or worse…saying so much without saying anything makes you background noise, like a ceiling fan.

3. What He Said – If your tweets either average more than 70% retweets, or more than 50% famous quotes, nobody is going to consider you a thought leader. You become a “hype man” always telling people what someone else said. Mix in an original thought.

4. Snoozefest – If you have fewer than 30% of people follow you back, you are following too many of the first three categories and at the risk of insult…your twitter feed is kinda boring.

5 – 8. Spam-tastic – the following makes you look like you are spamming, even if you don’t think you are:

  • If more than 90% of your content is pushed out from an RSS feed (look like a twitter bot), or
  • More than 50% links to apps (like Foursquare, and paper.li), or
  • More than 25% of the time you post the same link URL (self-promo), or
  • More than 80% of your tweets are links (shameless plugs)

If you are doing one of these, you look like you are spamming, if you do more than one – you are a spammer. Unless spam is your end game, incorporate more appropriate Twitter behavior: ask a question, answer a question, and respond to an issue with your opinion.

I have examples of each one of these categories; I’ll share on request. For example, tweet me to find out who averages more than 125 tweets per day and NEVER replies.

Shout out to @twitcleaner for cataloging the type of behavior and setting thresholds to let us know where innocent Twitter mistakes can make you look terrible. Did we miss anything? Share your thoughts here or on Facebook at Weise Communications and follow us on Twitter at @Weise_Ideas.

Did you see our “Wall Tweet Journal: Four Twitter Tips to Improve Your Presence Today” on the SideNote?  We can’t help ourselves, if we tell you things you shouldn’t do, we have to give equal time to best practices, right?

23
Apr
12

Wall Tweet Journal: Four Tips to Improve Your Twitter Presence Today

Reporters, news-gathering organizations, celebrities and many businesses have unleashed Twitter as a tool to find, engage and expand their fans and followers.

However, when marketers start tweeting, they can’t understand why they are not making connections and seeing results. I heard a colleague describe Twitter as opening your glove compartment, shouting your info into it and slamming the door shut. Not particularly satisfying.

Resisting the urge to say “You’re not doing it right,” I promised to deliver four tips to improve your Twitter presence that can be implemented today.

1. Make your Twitter bio meaningful and searchable – You have 160 characters of searchable content, use the keywords you wish to be associated with you and/or your company.

Below are two profiles, one has 17 followers and the other has more than 146,000 followers, can you tell which profile has the bigger following?

I have a deep relationship with sleep and I’m about whatever, man!

Social Media Thought Leader, Consultant, Speaker | Author The New Relationship Marketing | Coauthor Facebook Marketing: An Hour A Day | Scottish-Canadian

I’ll spare the first bio the embarrassment. The second bio belongs to @MariSmith. Mari recently co-hosted a content-rich webinar with @GuyKawasaki. The webinar is titled 7 Hottest Social Media Business Trends Impacting Your Profits Today.” Since I’m using Mari as an unauthorized example, check out her webinar for other social media trends to leverage today.

2. Use Twitter Lists to gain credibility about a subject – A Twitter list is a selected group of Twitter users. All Tweeps have the ability to create and be a caretaker of a Twitter list. When you click to view a Twitter list, you’ll see a stream of Tweets from only the users included in that list. As you build lists of Twitter users with content that you believe is valuable on your subject expertise, you become a resource for others as your lists are shared.

Here is a hidden SEO tip: Link your Twitter feed to your website (RSS feed) and include your Twitter handle (@username) in the naming convention of your list. When your Twitter list is shared with others, your list will link back to your website through your Twitter handle.  It takes patience and a strong Twitter list curator mentality, but as your credibility increases, it will also impact your SEO.

3. Maintain laser-like focus on your subjects – Friends and colleagues know that I am a proud graduate of the University of Oklahoma and a huge fan of Oklahoma football (Boomer Sooner!) However, my twitter feed positions me professionally as focused on marketing, social media and SEO. It is not the venue to discuss the latest recruit, coaching decision or blowout victory. We recommend multiple twitter accounts, one focused on your professional brand and another that feeds your personal passions.

4. Twitter is a conversation, engage your audience – Nobody really cares what you had for lunch. Instead keep these four words in mind: ask, answer, retweet and respond. The key to engaging is asking and answering questions, retweeting interesting items on topic and responding to subject related inquiries.

If you are looking for an easy way to get involved, Twitter comes to the rescue, through @twchat. There is a collection of nearly 600 chats you can participate, check out this schedule of chats. Your bound to find at least one that you can engage and grow your audience.

To summarize your Twitter action items: optimize your bio, curate Twitter lists, use multiple Twitter accounts and participate in a Twitter chat. You can get these done today.

Let us know how much impact you see after implementing these tips. Share your thoughts here or on Facebook at Weise Communications and follow us on Twitter at @Weise_Ideas.

Be on the lookout this Wednesday for “Back Tweet Driver: Twitter Habits to Avoid” on the SideNote.




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