Archive for the 'trends' Category

14
Oct
11

Next Trend in Social Media – Editing Social History

By Mark Plumb Leave a Comment
Categories: Communications, Facebook, Quora, SMM, Social Media, Social Networking, trends, Twitter and Uncategorized
Tags: , , , , ,

Someone tags you in an unflattering picture on Facebook, you are incensed about something and you tweet a response, you answer a question on Quora without a critical piece of information, wouldn’t be great if there was a social media EDIT button?

Whether it is potentially personally embarrassing or taking an action to protect yourself from an employer, we expect to see a service in the near future for people who want to selectively edit their social history. A Silicon Valley smartie is undoubtedly working on a tool to delete photos from other people accounts, an automatic clean up of your Facebook wall and other actions to sanitize your social history.

With the controversy over Mark Zuckerberg and questionable privacy policies, we believe there will be a fundamental shift from hiding information to cleansing information. The interest in electronic brainwashing will increase and will have impact and influence for the foreseeable future.

For example, what politician would like that picture from the long, lost college days deleted from view and access well before they make the run for political office.  Wouldn’t President Obama like to have the famous picture of him smoking (right) when he was in college stricken from the public record.

In a world where perception is reality, former Iowa State head basketball coach Larry Eustachy lost his job over pictures (left) that surfaced about him drinking beer (well, Natural Light) with underage college coeds.  Some might argue that the choice of “Natty Lite” is the greater offense. Wouldn’t he like a social media cleanser?

According to the survey by Marist College in New York, half of all users on Facebook and Twitter polled say that verbal or photographic miscues lead them to believe social media does more harm than good.  We’re fairly confident that former New York Congressman Anthony Weiner agrees.

Let us know what you think will happen when someone from the ‘Millennial Generation’ runs for President. Without selectively editing social media history what do you think will happen to every tweet, Facebook status or blog post they ever wrote? Share your thoughts here or on Facebook at Weise Communications and follow us on Twitter at @Weise_Ideas.

22
Jul
11

Capitalizing on the Daily Deals Trend

By Mark Plumb 1 Comment
Categories: Advertising, Business growth, Business Strategies, Foursquare, Groupon, Marketing, Marketing Trends, mobile marketing, Social Media, Social Networking, trends and Uncategorized
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Living Social, Daily Deals, Woot and the growing beast Groupon have struck a chord with the public looking for ways to stretch discretionary spending in a down economy.

In general, the one deal per day concept is simple enough to understand. Everyday an email with a highly discounted deal from a local business is promoted. Customers go to a secure site and purchase the daily deal. Once the deal promotion has ended, the coupon is available to be printed and redeemed.

The business model is pretty simple as well. The daily deal provider collects the money and for each redeemed coupon will send approximately 25 percent of the coupon value to the business. The daily deal provider keeps all the revenue on coupons not redeemed. Yipit, a daily deals site aggregator estimates that 15 percent of purchased coupons are not redeemed. Overall revenue growth for these sites has increased more than 40 percent between 2010 and 2011, according to a report from BIA/Kelsey, a media research and consulting firm.

For local businesses, the daily deals phenomenon is attractive because there is no upfront marketing costs. Daily deals offer an opportunity to reach unknown customers, introduce products and services to new markets, reward loyal customers and purge old inventory. For this opportunity, the daily deal sites are looking for items that will sell. A deep discount on something that nobody wants will not see the light of day on these sites. Also, any business interested in participating must be prepared to put together a great package as discounts typically range from 50 to 90 percent off retail price.

However, there is one critical success factor that often goes overlooked. In order for the daily deal to be successful, the business must convert the deal seeker into a long-term customer.  This means providing a high-quality experience when a customer redeems a deal.  This is especially important in a service-based business. For example, restaurant servers has expressed how much they dislike these coupons because they are working much harder than usual during the redemption rush on the restaurant, yet they are most likely to be tipped on the reduced amount of the bill.  Keep staff motivated by giving them an opportunity for upsell or an ancillary product/service contest.

What’s next: the combination of mobile with the daily deal. Foursquare recently announced that it will distribute AT&T’s Deal of The Day. In the future, we will see daily deal immediacy, like your phone buzzing if you walk past a store with a deal of the day.

By the way, if you have daily deal buyers’ remorse, you can resell coupons on CoupRecoup. Let us know if you are addicted to the daily deals and if you’ve had any negative experiences. Share your thoughts with us on Facebook at Weise Communications and follow us on Twitter at @Weise_Ideas.

02
Mar
11

Top 10 Things Learned At IFA Conference 2011

By Mark Plumb 9 Comments
Categories: Advertising, Business Strategies, Communications, Franchise, Franchising, IFA, Marketing, Social Media, Tips, trends and Uncategorized
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Weise Communications is back from the International Franchise Association (IFA) conference in Las Vegas (Feb. 13-16). The conference was full of highlights, from newest Hall of Fame inductee (Doc Cohen) and his moving acceptance speech, to 7-Eleven CEO Joe DePinto’s presentation on customer service and the two keynote speeches from former Massachusetts Govenor Mitt Romney and editor in chief of Forbes Magazine, Steve Forbes. The four-day conference didn’t disappoint. After five sessions, four roundtables and an executive forum, here are the top 10 things learned at the conference.

  1. Benchmarking KPI (Key Performance Indicators) through IFA ‘on track’ system is long over due.  Props to IFA for making this happen and highlighting it at the conference.
  2. Financing is still the biggest hurdle to overcome for franchise systems to grow. The IFA continues to push for political and financial movement in this area, while many franchisors look for innovative financing options of their own.
  3. Integration of marketing tools is essential.  Communication is no longer filtered through the media and our messages can go direct to the consumer. Thus, we need tighter control over what we say about our companies.
  4. A great way to get into the social media game is to use store locator maps on websites to help drive foot traffic. But, if you are using this tool, it is essential that locators are accurate and complete. The franchisor should own this operation, not the individual franchise owners.
  5. In 2010, there was a lot of discussion about using social media effectively in the world of franchising. In 2011, the entire conference could have been dedicated to this topic (@davemurr of Re Group). Franchise systems are increasingly savvy about driving consumers to their locations through mobile and location-based marketing, but still unsure how to use the same tools to sell franchises. Luckily we heard from some great systems that they are developing leads and closing sales based on their social media efforts. Social media is here to stay and it sounds like that message has been heard loud and clear by most franchise systems.
  6. A lead is a lead. A conversion is a sale. Franchisors are now more interested in the quality leads they can generate that actually close a deal, rather than simply how many leads they can get from any one source. The prevailing question now is, “How do I close the sale?” as opposed to “How do I get a lead?”
  7. Franchisors that still don’t believe in the value of social media probably have the wrong mindset. Social media is not pitching products and services; it is a relationship-building tool.
  8. When it comes to social media, like any other marketing outreach initiative, you need a plan that is realistic to execute and based on a legitimate goal. It also needs to be a sustainable plan because social media is not considered authentic unless it is ongoing.
  9. Separate training and support operational functions. Good professional trainers can get a franchisee started with excellent training. However, those skills are not necessarily successful for a franchisee operating for a while. They need a different level of support. Both of these functions need distinctive skill sets and most likely different people working on them. But the increased focus on the right area will increase franchisor profitability (@Mike_Walls of Caring Senior Service).
  10. Franchising industry must integrate social media with traditional methods and processes (@PaulSegreto of franchisEssentials). Social Media is a vital channel for growth both at the franchisee and the franchisor level (@JackMonson of Engage121).

Let us know if you think we missed something. Share your thoughts about IFA with us on Facebook at Weise Communications and follow @Weise_Ideas on Twitter.

See you in Orlando in 2012.

16
Dec
10

Five Social Media Trends for 2011 and Beyond

By Mark Plumb Leave a Comment
Categories: Advertising, Business Strategies, Communications, Facebook, Foursquare, Marketing, Mobile advertising, Privacy, QR Code, Social Media, Social Networking, trends and Twitter
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Previously, we shared five marketing trends for 2011.  With social media being such a huge component of integrated marketing programs, we thought we would drill down on social media trends. Here are five social media trends for 2011 courtesy of Weise Communications.

1. With the rapid adoption of smart phones, QR Codes will explode in the U.S.

The QR (quick response) code can direct a user to Internet content.  To the right is the QR code for The Side Note.  If you have an application such as NEOReader or RedLaser open on your smart phone and take a picture of this image, our blog will open on your smart phone.  Cool huh?

Mainstream adoption of QR codes appears to be starting.  OnStar and AXE Shower Gel have created traditional magazine ads and incorporated QR codes. For these codes to truly hit the mainstream, people will have to know what to do when they see a QR code, the content must be rewarding and engaging.  Also, advertisers must resist the temptation to let the QR code stand alone. Consumers need to have some expectations about the content they are going to access.

Yamanashi Prefecture has taken the QR code content to another level by producing headstones with QR codes embedded in them. The “Memorial Service Window” enables visitors to scan the QR code and get pictures, videos and other information on the deceased. It also keeps a log of each time the code was scanned so family members can know when relatives visit the gravesite.

2. Location-based marketing will take on more prominence

Services like Foursquare and Gowalla use smart phones geo-location capabilities to let users notify others of their locations by “checking in” to that location.  Marketers will develop more innovations to drive traffic to retail locations.  One that we really liked was a Foursquare promotion in which mayors of 37 Arby’s locations from Evansville, Ind., to Huntsville, Ala., get reserved seats at “Mayor’s tables” and 50 percent off meals.

This is a great example of how location-based marketing will become wildly successful.  It will get more narrowly focused. People are more likely to use like Foursquare and Gowalla when they believe they will receive special treatment and can point to a specific value from participating.

3. Wikileaks is a pre-cursor to a new wave of privacy concerns

One of the side effects of Wikileaks, and the rapid explosion of released classified information disseminated through Wikileaks related social media, is that companies will tie social media information and interactions with the desire to keep certain information out of public forums.

Wikileaks has spawned new social business intelligence companies. These companies are working on the ability to effectively obtain and combine mobile, online and tangible information in ways that will identify information about a person or a business that is more accurate than having someone’s Social Security number.  Before this begins to sound like the ramblings of a conspiracy-theory freak, the trend we see on the horizon companies being more vigilant about data privacy in social media.

4. Measuring social media effectiveness will NOT solely be based on ROI

Retweets, fans and likes are not reflected on an income statement however, it does not mean that they are without value and merit. Marketers will have to push the C-Suite to recognize the value of these indicators beyond the bottom line.

Forrester research reveals that most companies don’t know how to determine the ROI of social media and offers a balanced marketing scorecard that incorporates customer attitude shifts about a brand and the ability to respond in a crisis.

5. Twitter figures out how to monetize the service

Twitter failed with Early Bird and is having mild success with promoted tweets, but we think Twitter will finally realize the secret of their service is…that they are a search engine.  Here are a few suggestions that Twitter can implement to start generating serious income:

  • Allow an auction/bid process for keyword purchases
  • Deliver targeted ads based on search terms
  • Deliver targeted ads based on tweet history

We also wonder if Twitter will give companies the opportunity to purchase followers.  How would those on Twitter choose to opt-in? Could the Twitter account holder share in the revenue? If your bought, can you ‘unfollow’?

Tell us what social media trends you see taking off in 2011. Share your ideas with us on Facebook at Weise Communications and follow @Weise_Ideas on Twitter.

 

 

30
Nov
10

Five Marketing Trends for 2011 and Beyond

By Mark Plumb Leave a Comment
Categories: Advertising, Business Strategies, Communications, Facebook, Foursquare, Marketing, PR, Public Relations, Social Media, trends, Twitter, Uncategorized and YouTube
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As 2010 is drawing to a close, marketers reflect on the past year in order to prepare for next year as well as avoid mistakes and surprises. It is also a good time to reflect on changes and leverage some marketing trends. Here is the first Weise Communications list of marketing trends for 2011:

1. Marketing Budgets Shifting Toward On-line

Clients, customers and prospects are spending more time online and are going online earlier in the buying process to collect information, create relationships, compare choices and determine conclusion about the items they will buy. Therefore, marketers must reposition marketing budgets to reflect their customer and prospects preferences.

2. Corporate Social Media-ization

Many organizations have deployed social media campaigns on Facebook and Twitter. However, they have not fully integrated it into their corporate website.  Primarily, this is due to the pressure to simply “be there.” 2011 will bring social media/website integration and a recurring social media marketing cycle:

  • Research
  • Plan
  • Engage
  • Measure
  • Repeat

3. Location-based Marketing

As smart phone adoption grows, according to a 2009 study from nielsenwire the U.S. smart phone penetration is 17 percent, location-based marketing and mobile applications will be a key mobile marketing trend in 2011. As of October 2010, Foursquare had more than 4 million users and has spawned a slate of competitors: Gowalla, Google Latitude and the recently launched Facebook Places are just a few of the mobile applications poised to take advantage of this trend.

4. Video as a Marketing Tool

YouTube is not simply a way to share video clips. It has become a massive search engine. Video content that addresses common concerns and issues clients, customers and prospects are facing then distributing video through social networks is a powerful way to stamp impressions into their memory and strengthen customer relationships.

5. Privacy is a Major Concern

The Internet has made it easy for anyone to obtain someone else’s birth date and social security number. It also houses other personal and potentially embarrassing (but technically public) information. While some may never be comfortable with data nudity, marketers must be leaders the privacy protection issue as enterprise marketing gets more social and mobile. One high-profile mistake and the entire industry could face forced government regulation.

Tell us what marketing trends you see in your 2011 crystal ball, if we have missed the boat or if you have another trend to add to our list. Share your ideas with us on Facebook at Weise Communications and follow @Weise_Ideas on Twitter.

 

29
Oct
10

FOX Sells Out Super Bowl Advertising: Return of Corporate Spending?

By Mark Plumb Leave a Comment
Categories: Ads, Advertising, Business Strategies, Communications, Marketing, NFL, Pepsi, Recession, trends and Uncategorized
Tags: , , , ,

Three months before the big game and FOX has sold out advertising for Super Bowl XLV. Coupled with Thursday’s announcement that Microsoft net income rises 51 percent in the quarter ending Sept. 2010, these are two strong indicators that corporate spending is making a comeback.

KGB - "It's in the Hole" Ad

Selling out the Super Bowl this early is quite an accomplishment. It calls attention to the improved economic conditions providing comfort to advertisers. It also indicates the appeal of live sports to marketers who continue to seek appointment TV in the era of DVR’s but that is a blog topic for another time. If you use that DVR, you might have missed some creative ads, for example this spot from KGB.com.

Last year, CBS was still selling Super Bowl advertising in February, days before game. To give you an idea of FOX’s achievement, consider the following:
  • In 2010, CBS aired 48 minutes of advertising including NFL messages and CBS promotions for programs.
  • There were 66 spots sold at an average of $2.75 Million for 30 seconds = $181 Million.
  • Last year, due to the economic downturn, Pepsi and General Motors sat out the Super Bowl (they are back in 2011).

Automakers, beer/soft drink companies and dot.com’s are still the categories most represented, companies reported to be in the 2011 Super Bowl ad lineup include:

As other evidence of increased corporate spending is revealed, this is an important time for marketers to look for short-term opportunities to buy advertising at a discount once the elections are over November 2.  Advertising outlets are still feeling downward pressure on prices and marketers can take advantage before the outlets prices reflect the demand for advertising.

Tell us if you have seen indicators of corporate spending making a comeback, and how you have been able to leverage the network into business gains. Please write a comment and let us know. You can find Weise Communications on Facebook and follow @Weise_Ideas on Twitter.

 

27
Sep
10

Home Tweet Home: Twitter Unveils New Look

By Mark Plumb 1 Comment
Categories: Advertising, Communications, Digital Media, Marketing, Social Media, Social Networking, trends and Twitter
Tags: , , , , ,

Twitter unveiled a new home page design that includes an enhanced sidebar with images, video, and user profile information. without leaving your news stream. The change is notable because Twitter.com is still the most popular way for people to use the service. Despite the prominence of social media dashboards like HootSuite, 78 percent of all users access the service through twitter.com.

Click for New Twitter Intro Video

The new look has two columns:

  • On the left users will find @mentions, retweets, searches, and lists just above your timeline
  • On the right users will find last tweet and familiar features like whom you recently followed and who recently followed you and trending topics

For marketers, there is a brand new advertising opportunity. The right hand column has enough space for embedded media. So, you can get a youtube video or a twitpic without being directed to a new site. Twitter co-founder Evan Williams says “Embedding the media doesn’t make Twitter more complicated,” according to Williams. “It makes it simpler because you don’t have to open up another link.”

The new Twitter still comes up short in a few things it still doesn’t provide:

  • Analytics to user
  • Conversation threads
  • Email-like nesting of tweets between users

For a preview, here is a sample of the new twitter page with an embedded twitpic.

For comparison, below is my Twitter page with the old layout and the new layout. What do you think of the redesign? Let us know in the comments below. You can find Weise Communications on Facebook and follow @Weise on Twitter for more updates.


24
Sep
10

Taking mobility in a different direction

By Mark Plumb 1 Comment
Categories: Creative, Marketing, Mobile advertising, mobile marketing and trends
Tags: ,

Tired of dealing with that cumbersome keyboard? Does it keep you tethered to your desk?  Dutch designer Erik De Nijs has the solution for you. He has combined fashion with function to come up with Keyboard Pants. We have a concern that repeatedly hitting the spacebar in mixed company would become a faux pas.

The wearable peripheral is Bluetooth enabled, has integrated speakers and a pocket designed for travel-sized mice.

It appears to be a perfect accompaniment to the WiFi Detector Shirt.  This shirt alleviates the frustration of opening your laptop to determine if there is WiFi availability.

These two “inventions” may be some of the best commercials for Smartphones.

In the near future, mobile phones will combine voice and text communication functionality with that of PCs, TVs, personal navigation systems and other sophisticated software to browse the Internet. As consumers become more proficient in using Smartphones, they will demand applications they can access on the go.

Going mobile continues the trend that has seen communications move from voice conversations to Short Message Standard (SMS) texting, e-mail, social networking and instant messaging. Accessing this technology on the go is simply the next step.

Tell us if you have any success leveraging mobility into your marketing efforts.  You can find Weise Communications on Facebook and follow @Weise on Twitter for more updates.

02
Jun
10

Exhausted with social media – how to make it better for customers

By Mark Plumb Leave a Comment
Categories: B2B, BtoB, Business Strategies, business to business, Marketing, Social Media, Social Networking and trends
Tags: , , , , , , , ,

The recent evolution of Social Media and Social Networking has included business-to-business (B-2-B) marketers being able to improve prospect targeting and social networks connecting to each other. However, some of the members of the social networks are getting overwhelmed simply due to the size of these massive networks.  Once lost, the social media experience for the member causes them to disengage and look for alternatives.

Today’s great business idea focuses on one of the next social media innovations. It is an alternative social network focused on very specific desires and interests; micro-social networks.  These networks are less diverse, but highly targeted.  For example, OpenEco is a micro-social network with just 3,530 registered members that provide tools to reduce greenhouse gas emissions, and encourage sustainability.  This extremely focused, very motivated network is sponsored by Sun Microsystems (now Oracle).

For companies that implement micro-social networks successfully, it can provide unique brand independence, in-depth data collection, long-term marketing, rich content, and even revenue generating opportunities.

It is one of the classic marketing dilemmas, do you reach a large crowd and hope to connect with a few or do you deliver more value to a smaller audience?

If you are interested in learning more about developing a micro-social network, one of the software companies that are providing a twitter-like experience is Blogtronix. They have recently released Blogtronix Micro, which incorporates multimedia into a social networking platform.  This micro-social network will enable companies to communicate and/or meaningfully respond in real-time to any customer or event regardless of their location.

Tell us if you have any micro-social networking success, and how you have been able to leverage the network into business gains.

Follow us on Twitter: http://twitter.com/Weise_Ideas

07
May
10

5 Keys to Successful Fusion Marketing

By Mark Plumb Leave a Comment
Categories: Advertising, BtoB, Business growth, Business Strategies, business to business, business to consumer, Communications, Guerilla Marketing, Guerrilla Marketing, Guerrilla PR, how-to, internet marketing, lead generation, Marketing, promotions, trends and Uncategorized
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During challenging economic times, businesses are always looking for low-cost ways to market products and services.  Today’s idea is not only inexpensive; it is also a reliable and effective method of marketing products and services.

In its most simplistic form, fusion marketing is partnering with other businesses for the purpose of marketing for one each other’s business.  Here is an example, my neighborhood dry cleaners is located next to a sub sandwich restaurant.  When I dropped off some dry cleaning, I found a 20 percent coupon for the sandwich shop.  I thought I would grab some lunch and when I was paying for my discounted sandwich, I found a 20% percent coupon for the dry cleaners.

These two businesses were sending customers to each other. They had formed a strategic alliance and in marketing lingo, this is called fusion marketing.

The most critical component to successful fusion marketing is to identify the businesses with which to create strategic alliances; identifying these “Power Partners” is the foundation for success. A Power Partner is a business that has a similar target market as your business but doesn’t really compete with the products and services your business offers. Imagination is the only limiting factor when identifying Power Partners.

A powerful fusion marketing combination could be a wedding planner, a florist, a photographer, a baker, a mobile DJ and a bridal shop. How powerful would it be to have a ‘preferred partner’ link on each business website? How about having marketing materials at each business location, so when a prospective bride asks the florist, “Do you know a good photographer?”, the florist has a handy recommendation.

Here are the five keys to setting up a successful fusion marketing alliance:

Key 1: Identify your Power Partners.

Key 2: Determine the offer for each Power Partner.  The offers don’t necessarily have to be the same as in the coupon example above.

Key 3: Communicate with each other. Set up a regular meeting time to ensure that everyone agrees how to market each other’s businesses and refer customers.

Key 4: Share prospects and lead generation lists.  It may be possible to combine offers in the next customer sales pitch.

Key 5: Responsiveness and follow-up. Respond to customer inquiries and leads from Power Partners. Share lead conversions with Power Partners for future follow-up.

Tell us if you have any fusion marketing success, we are really interested in the combination of Power Partners and your best customer conversion story.

Follow us on Twitter: http://twitter.com/Weise_Ideas

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