What could your brand do with 40 million followers on Twitter? What about 45 million? Celebrities such as Lady Gaga and Justin Bieber send out tweets daily to this amount of followers, while their fans continuously respond with compliments, love, and devotion. So, what can brands learn from these enormous celebrities about how to create an engaging and interesting social media presence?
1—Create A Culture
“Little Monsters” may be a little to eccentric for a company to call their customers, but the united culture is something to strive toward. Lady Gaga has managed to turn her fans into a loving, supporting culture. “Mother Monster,” as she’s called, has given her fans a home, and a sense of belonging. Customers, consumers, and users are all terms that are too disconnected. A brand should show their customers that they have a subculture that their buyers belong to; a family they didn’t even know existed until they started using your product and service. Make your customers be proud to be your “little monster.”
2—Believe In Your Message, But Don’t Take Yourself Too Seriously
Sarcasm is now a language within itself. Sarcasm and humor demonstrate personality, which is crucial to a company’s social media presence. You want to offer a human aspect to your accounts so fans and followers know they aren’t just engaging with a robot. Lady Gaga is never afraid to poke fun at herself, her songs, her crazy sense of fashion, and the world around her. Showing personality helps followers relate to your brand’s voice and feel like they know you.
Shockingly, the people that know your customer base the best are your customers! Lady Gaga took notice that her fans were just as artistically inclined as her, and opened up her own social network, LittleMonsters.com. This site has provided a community for her monsters to share their art, while also creating relationships based on acceptance and their love for Gaga. Opening up an opportunity for customers to use their creativity with your brand can help build loyalty towards your brand.
What are other celebrities that companies should learn lessons from? Or what are other lessons that can be learned from the big names in music, movies, and TV? Share with us in the comment section below, and also on our Facebook and Twitter! Also, check out how we create brand cultures on social media at WeiseIdeas.com.